Our Customer Promise; Committing to Excellence in Every Interaction

At Oakfield, we believe that the foundation of a successful business lies in the satisfaction and happiness of our customers. Our customer promise is dedicated to providing a consistent experience, from the moment of our survey to the completion of any service we provide. Here’s what you can expect;

Personal Friendly Service

We are dedicated to delivering a personal and friendly service. Our team believes in building relationships with our customers and getting to know their individual needs and preferences. By doing so, we can offer tailored solutions and a level of service that is personal to each client.

Good Communication

Good communication is at the heart of our service. We strive to keep our customers informed every step of the way, ensuring that there is clarity and transparency in all our interactions. We will always explain the details of our findings and what is involved in the repair. We welcome any questions to aid our clients as we understand how important it is for them to feel part of the process in their property.

Respect for Your Home

Respecting your home and your personal space is integral to our services. We treat every home with the utmost care and consideration, ensuring minimal disruption and maintaining the condition of your property.

Professional Conduct

Our employees are trained to show professional conduct at all times, which includes;

• Arriving on time and dressed appropriately
• Communicating clearly and respectfully with clients
• Respecting client privacy and confidentiality
• Handling client properties with care

Efficient Reliable Service

Efficiency and reliability are cornerstones of our service ethos. We pledge to carry out our services promptly and dependably, so you can trust that the work will be completed on time and to the highest standards. Our team is dedicated to getting the job done right the first time, every time.

Minimize Repair Costs

We understand the financial strain and stress that repair costs can place on our customers. That’s why, Lee believes in providing you with relevant information and a selection of options so you will be informed to make the right decision for you and your home at that time. Our team will work to provide solutions that are both cost-effective and durable, ensuring that you receive the best value for your money.

Use Quality Reclaimed or BBA Approved Materials

We believe in maintaining a high standard of quality in everything we do. This includes using only the best materials for our projects. We are committed to sourcing quality reclaimed materials or BBA (British Board of Agrément) approved materials, ensuring that our work is sustainable and meets rigorous quality standards set in our industry.

Feedback and Continuous Improvement

We value client feedback and use it as a tool for continuous improvement. Our goal is to meet your expectations, and we encourage you to share your experiences with us. We have many platforms you can read customer reviews on including Yell, Bark, Guild of Master Craftsmen, Google, Facebook and Forest Traders.

In summary, our customer promise is a reflection of our dedication to excellence and our commitment to putting our customers first. We aim to create positive experiences, gain your trust and build lasting relationships through our unwavering commitment to quality, reliability, and exceptional service.